Terms of service

Effective Date: April 19, 2025

Welcome to Spoken Kind!  By accessing or using our website www.spokenkind.com operated on the Shopify platform, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree with these Terms, you may not use our Site or purchase our products.

  1. General Conditions
    By using our Site, you represent that you are at least the age of majority in your jurisdiction or that you have the consent of a parent or guardian. You agree to use the Site only for lawful purposes and in a manner consistent with our mission to cultivate peace and positivity. You may not use the Site to:
  • Engage in any unlawful or fraudulent activity.
  • Transmit harmful or offensive content.
  • Interfere with the Site’s functionality or security.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including if we believe your conduct violates these Terms or is inconsistent with our values of kindness and community.

2. Products and Services
At Spoken Kind, we offer products designed to help you find joy in the little things and remember your inner light. All products are subject to availability, and we strive to provide accurate descriptions, images, and pricing on our Site.

  • Product Descriptions: We make every effort to ensure product details (e.g., size, color, materials) are accurate. However, slight variations may occur due to manufacturing or display differences. Please contact us at hello@spokenkind.com if you have questions before purchasing.
  • Pricing: All prices are listed in USD and exclude applicable taxes or shipping fees, which will be calculated at checkout. We reserve the right to modify prices at any time without prior notice, but orders already placed will not be affected.
  • Order Acceptance: Your order is an offer to purchase. We may accept or decline your order at our discretion. You will be notified via email if your order is accepted or canceled.

3. Payment
We accept payments through Shopify’s secure payment gateways, including  credit/debit cards, PayPal, Apple Pay, etc.  By providing payment information, you confirm that you are authorized to use the payment method and that the information provided is accurate.

  • Billing: Payments are processed at the time of purchase. You agree to pay the total amount, including product price, taxes, and shipping fees.
  • Currency: Transactions are processed in USD. For international orders, your bank may apply currency conversion fees, which are your responsibility.
  • Security: We use Shopify’s secure platform to protect your payment information, but we are not liable for unauthorized access beyond our control.

4. Shipping and Delivery
We aim to deliver your journals and affirmation books with care, spreading positivity to your doorstep. Shipping details, including estimated delivery times and costs, are provided at checkout.

  • Shipping Locations: We ship within the United States. Please ensure your shipping address is accurate, as we are not responsible for delays or losses due to incorrect information.
  • Delivery: Delivery times are estimates and may vary due to carrier delays, customs processes, or unforeseen circumstances. We will provide tracking information when available.
  • Lost or Damaged Items: If your order is lost or arrives damaged, please contact us at [insert contact email] within 14 days of delivery or expected delivery. We’ll work to make it right in the spirit of kindness.

5. Returns and Refunds
We want you to love your Spoken Kind products. If you’re not completely satisfied, please review our return policy:

  • Eligibility: Returns are accepted for unused, undamaged products in their original packaging within 14 days of delivery.
  • Process: Contact us at hello@spokenkind.com to initiate a return. You are responsible for return shipping costs, unless the product is defective or incorrect.
  • Refunds: Approved refunds will be processed to your original payment method within 7-10 business days after we receive the returned item. Shipping fees are non-refundable.

For detailed information, please see our https://www.spokenkind.com/policies/refund-policy Refund Policy].

6. Intellectual Property
All content on our Site, including text, images, logos, and product designs, is the property of Spoken Kind or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent, except for personal, non-commercial use (e.g., sharing affirmations with your community in the spirit of positivity).

7. User Conduct and Content
We encourage you to engage with Spoken Kind in a way that reflects our values of joy and kindness. If you submit content (e.g., reviews, feedback), you grant us a non-exclusive, royalty-free license to use, display, and reproduce it for promotional purposes. You agree not to submit content that is:

  • Offensive, defamatory, or unlawful.
  • Infringing on third-party rights.
  • Harmful to our mission or community.

We reserve the right to remove or edit user content at our discretion.

8. Limitation of Liability
To the fullest extent permitted by law, Spoken Kind and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of our products, including but not limited to loss of data, profits, or goodwill. Our liability for direct damages is limited to the amount paid for the product in question. Our products are intended for personal use as journals and affirmation tools. We make no warranties regarding their effectiveness for specific outcomes (e.g., emotional well-being), as results depend on individual use.

9. Third-Party Links
Our Site may include links to third-party websites (e.g., Shopify’s payment or shipping partners). We are not responsible for the content, accuracy, or practices of these sites. Accessing third-party links is at your own risk.

10. Changes to Terms
We may update these Terms to reflect changes in our practices or legal requirements. The updated Terms will be posted on our Site with a revised “Effective Date.” Your continued use of the Site after changes are posted constitutes your acceptance of the new Terms.

11. Governing Law
These Terms are governed by the laws of [insert jurisdiction, e.g., the State of [Your State], United States], without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Site will be resolved in the courts of [insert jurisdiction].

12. Contact Us
We’re here to help you shine your inner light. If you have questions about these Terms or need assistance, please reach out:
Email: hello@spokenkind.com 

Response Time: We aim to respond within 2 business days.